Tourist eSIM 

Note: If you do not find your device listed, go to Settings, then Connections and select SIM Card Manager. If you have the "Add eSIM" option, your device supports eSIM.

Note: If you do not find your device listed, go to Settings, then Connections and select SIM Card Manager. If you have the "Add eSIM" option, your device supports eSIM.

Note: If you do not find your device listed, go to Settings, then Connections and select SIM Card Manager. If you have the "Add eSIM" option, your device supports eSIM.

Note: If you do not find your device listed, go to Settings, then Connections and select SIM Card Manager. If you have the "Add eSIM" option, your device supports eSIM.

Note: If you do not find your device listed, go to Settings, then Connections and select SIM Card Manager. If you have the "Add eSIM" option, your device supports eSIM.

Note: If you do not find your device listed, go to Settings, then Connections and select SIM Card Manager. If you have the "Add eSIM" option, your device supports eSIM.

Note: If you do not find your device listed, go to Settings, then Connections and select SIM Card Manager. If you have the "Add eSIM" option, your device supports eSIM.

Note: If you do not find your device listed, go to Settings, then Connections and select SIM Card Manager. If you have the "Add eSIM" option, your device supports eSIM.

Amigo Sin Límite eSIM activation for tourists

THESE TERMS APPLY TO ALL INDIVIDUALS WHO PURCHASE AND USE SERVICES OFFERED THROUGH AN eSIM IN PREPAID MODE, INCLUDING THIRD PARTIES WHO USE THE ASSOCIATED SERVICE, WHETHER OR NOT THEY HAVE READ THESE TERMS. YOU AGREE TO BE RESPONSIBLE FOR ANY USE MADE BY YOU OR THIRD PARTIES.

BY PROCEEDING WITH THE PURCHASE, INSTALLATION, OR USE OF THE SERVICE, YOU AGREE TO BE SUBJECT TO THE TERMS AND CONDITIONS SET FORTH IN THE PREPAID CONTRACT OF ADHESION AVAILABLE AT WWW.TELCEL.COM/CPSTELCEL, AS WELL AS THE CURRENT COMMERCIAL OFFER FOR THE AMIGO SIN LÍMITE RATE PLAN. IF YOU DO NOT AGREE WITH ALL THE TERMS AND CONDITIONS OF THE SERVICE, DO NOT PURCHASE THE SERVICE, DO NOT INSTALL THE eSIM ON YOUR DEVICE, AND DO NOT CLICK "ACCEPT."

Purchase of Amigo Sin Límite eSIM for tourists

To purchase an eSIM you must scan the QR code placed in our advertisements or go to https://www.telcel.com/travel-to-mexico/esim-english.

Through Mi eSIM Telcel for tourists portal, Telcel will provide you with available Amigo Sin Límite initial top-ups for line activation and subsequent top-ups. By proceeding with the purchase, you confirm that you have an unlocked device that is compatible with Telcel's network and eSIM Technology. Please check your device's compatibility before purchasing an Amigo Sin Límite eSIM for tourists.

When purchasing an Amigo Sin Límite eSIM for tourists (eSIM plan), you are acquiring an Amigo de Telcel prepaid line activated with the Amigo Sin Límite rate plan. Please review the terms and conditions of the Amigo Sin Límite rate plan at www.telcel.com/amigo.

Once you have purchased an Amigo Sin Límite eSIM for tourists, you have one year from the purchase date to install the eSIM and activate the initial top-up. After this period, services will no longer be available for use.

eSIM Installation and line activation

Install eSIM on your device once you have arrived in Mexico. Activation of initial top-up and beginning of validity period will occur once you have installed the eSIM on your device.

eSIM Installation methods:

a)      Scanning the QR code sent to your purchase email or available in Mi eSIM Telcel portal.

b)      Clicking the direct download button (sent to your purchase email) using your device.

c)       Entering the information manually according to your device's Operating System.

IMPORTANT: TO INSTALL THE eSIM, THE DEVICE MUST BE CONNECTED TO THE INTERNET VIA A WIFI NETWORK, BE COMPATIBLE WITH TELCEL’S NETWORK AND ESIM TECHNOLOGY, AND HAVE ENOUGH STORAGE SPACE FOR INSTALLLATION.

Once the eSIM is installed, you can start using the Amigo Sin Límite service acquired.

General Conditions

If the eSIM with Paquete Amigo Sin Límite was successfully installed and activated but later removed from your device, it cannot be recovered in eSIM format. You can only retrieve your line requesting a physical SIM at a Telcel Customer Service Center. The line must be in the Active phase of the Amigo System Life Cycle (www.telcel.com/cicloamigo) to process this request. This process may have additional cost and is subject to availability.

If you do not complete the installation and activation process correctly using the QR code, direct download button, or manual entry, YOU WILL NOT BE ABLE TO REINSTALL THE ESIM. Once any of these methods is used, all three become unusable. In this case, to activate the service, you must purchase a new Amigo Sin Límite eSIM for tourists, which will result in a new phone number assigned.

Payment

Payment will be processed by a service provider authorized by Telcel. Please review the payment processor’s information and privacy policy before making the payment.

During the payment process, you may choose to save your payment method under the service provider's (payment processor’s) management. This will allow future purchases through Mi eSIM Telcel portal to automatically retrieve the information without requiring you to type it again. You may delete the payment method at any time. The registered payment method information cannot be modified; if a change is required, you must delete the previous payment method and register a new one.

Refund Policy

You may request a full refund in the following cases, provided that you meet the specific requirements and the request is made within 10 days of purchase:

1. Error in eSIM plan purchase

·         Refund applies if:

o   Payment was processed, but the eSIM and/or phone number was not delivered.

o   The same eSIM plan was charged twice.

o   The amount charged was incorrect.

o   The eSIM plan is not active.

·         Refund does not apply if:

o   The purchase was not made through official channels (https://www.telcel.com/travel-to-mexico/esim-english or Mi eSIM Telcel).

o   The eSIM plan was activated and has been used or is in use.

o   You attempted to use the eSIM on an incompatible device without verifying requirements.

2. The eSIM Could Not Be Installed Correctly

·         Refund applies if:

o   Payment was processed, but the eSIM was not installed correctly on the device due to technical failures or system issues.

o   The eSIM plan is not active.

·         Refund does not apply if:

o   The eSIM plan is active and has been used or is in use.

o   The issue is related to the device (incompatibility, carrier lock, maximum number of eSIMs installed, etc.).

o   The purchase was not made through official channels (https://www.telcel.com/travel-to-mexico/esim-english or Mi eSIM Telcel).

o   You deleted the eSIM without completing the installation.

o   You did not complete the eSIM installation process correctly (e.g., scanning the QR code incorrectly or using an unstable Wi-Fi connection).

o   It is confirmed that the assigned eSIM was successfully delivered and that you initiated the download process.

3. Problems Connecting to the Telcel Network

·         Refund applies if:

o   The line is active, but you have not used the eSIM plan (Minutes, SMS, or Data).

o   It is confirmed that the problem is with the Telcel network.

o   You do not wish to wait for a technical solution.

·         Refund does not apply if:

o   The purchase was not made through official channels (https://www.telcel.com/travel-to-mexico/esim-english or Mi eSIM Telcel).

o   You have used the benefits of the eSIM plan (Minutes, SMS, or Data).

o   The problem is due to the device's incompatibility with the Telcel network or eSIM technology.

4. You No Longer Want the eSIM After Purchase

·         Refund applies if:

o   You request the refund within the first 10 days after purchase.

o   The line is pre-activated (not installed or used).

o   Payment was successfully processed.

·         Refund does not apply if:

o   The eSIM was installed, and the phone line is active.

o   You have used the benefits of the eSIM plan (Minutes, SMS, or Data).

o   The request is made after 10 days from purchase.

IMPORTANT: If you do not complete the installation process of the eSIM with the Paquete Amigo Sin Límite correctly using the QR code, direct download button, or manual entry, or if you delete a previously installed eSIM with an active plan, no full or partial refund will be issued for the eSIM plan.

Refunds will not be issued for unrecognized charges. These must be reported to the corresponding bank.

To report any incident, you can contact us toll-free at 800 8232 686 from within Mexico. Press option 4, then 0 to speak with an agent. Make sure to provide the email address, the folio number, your name, and the amount of the eSIM plan associated with the purchase.

Refunds are processed within 1 to 10 business days, depending on the banking institution with which the purchase was made.

In any refund process, the eSIM line will be canceled.

Customer Service

For customer service regarding to the purchase, installation, and activation of the eSIM with line and Amigo Sin Límite service for tourists, please contact Telcel toll-free at 800 8232 686 from within Mexico. Press option 4, then 0 to speak with an agent.

For any questions or clarifications related to the Amigo Sin Límite service, contact *264 from your Telcel line or visit any of our Telcel Customer Service Centers nationwide. Additional customer support channels are available at www.telcel.com/contacto.

What is eSIM?

An eSIM is a digital chip built into your device, allowing you to connect to a network without a physical SIM card. This technology offers many benefits, especially for international travelers.

I did not receive my purchase receipt by email. What should I do?

If you cannot find the email with your purchase receipt in your inbox or spam folder, please contact us toll-free at 800 8232 686 from within Mexico. Select option 4, then 0 to speak with an agent. Make sure to provide the email used during the purchase, the order/transaction number, your name, and the amount of the purchased eSIM plan.

What should I do if I do not receive the email with the information to activate my eSIM?

If you do not find the email with the activation information for your eSIM in your inbox or spam folder, you can find the QR code to activate your eSIM by logging into Mi eSIM Telcel portal. You will only need the email used during the purchase.

None of the activation options for my eSIM are working. What should I do?

There are several reasons why you might have problems activating your eSIM. Here are some of the most common issues and their solutions:

·         Device Compatibility. Dial *#06# in the Phone app. If your device displays an EID code, it means it supports eSIM technology. To be on the safe side, check compatibility with the manufacturer.

·         Scanning the QR code from Settings/Device Settings. Do not use the Camera app to scan the QR code. You need to go to your device’s Settings and follow the step-by-step instructions provided in the activation guide for iOS or activation guide for Android.

·         WiFi Connection. To install your eSIM and activate your eSIM plan, you must be connected to a stable Internet network. Avoid using mobile data, as the activation may fail if your device is not properly connected to the internet

·         Multiple eSIM Download Attempts. You can only use one method to install your eSIM plan for Tourist: scanning the QR code, using the direct download button, or entering the details manually. Once you have used any of these methods, all three become unavailable, and you won’t be able to perform the installation process again.

I tried to activate my eSIM and I got a message on my device that the cellular plan cannot be added, what should I do?

Before retrying to activate your eSIM, please verify the following:

1.       Make sure your eSIM-enabled device is not blocked for installation and activation of eSIM. If it is blocked, contact your mobile Operator or device manufacturer for more information.

2.       Confirm that you are connected to a stable WiFi network with a strong signal.

Once you have checked these, try to activate your eSIM plan again.

Can I transfer the eSIM from one device to another?

If you want to transfer your eSIM number to a new device, you can do it to a physical SIM at the nearest Telcel Customer Service Center. This will allow you to keep your number active.

When should I install the eSIM?

We strongly recommend to install and activate your eSIM once you have arrived at your destination, make sure you have a strong Internet connection and follow the setup steps on your device. For more details, you can refer to the activation guide for iOS or activation guide for Android.

Do I need to activate data roaming to use my eSIM number?

It is not necessary to activate data roaming during your stay in Mexico. If you are traveling from Mexico to the United States, you will need to activate Data Roaming for your eSIM number. For more details, please refer to the activation guide.

When does the validity of my eSIM plan start?

The validity of your eSIM starts from the moment you install and activate the eSIM on your device by clicking the download button or scanning the QR code.

Where can I check the data usage of my eSIM plan?

You can check your data usage, buy more data or purchase new eSIMs by logging into Mi eSIM Telcel portal.

If the data included in my eSIM plan runs out, how can I buy more?

You can purchase more data by logging into Mi eSIM Telcel portal.

What happens once the validity period of my plan expires?

At the end of the plan term, the Megabytes (MB) that you have not used will be lost. But you can purchase more data by logging into Mi eSIM Telcel portal.

How many eSIM plans can I buy?

You can buy as many eSIM plans as you need for you and your companions.

I deleted the eSIM from my device, how can I get it back?

If you deleted the eSIM from your device, you can only get a physical SIM with your same number at the nearest Telcel Customer Service Center .

If I activate my eSIM on my device, can I use WhatsApp or another messaging platform with my main number?

Yes, you can keep your main number on WhatsApp without any additional configuration. If you choose not to activate the eSIM number on WhatsApp, you will continue using your main number.

Is my device unlocked to use Telcel's eSIM?

To identify if your device is unlocked, you can follow these steps:

1.       If you purchased your phone directly from the manufacturer's store (Apple, Samsung, etc.), it is probably unlocked. If you purchased it through a telecom provider (T-Mobile, Verizon, Orange, Vodafone, etc.), it may be tied only to that carrier.

2.       If your device supports physical SIM insert a different one than your carrier's SIM. If you can make a call or send a text message then your device is unlocked and ready for use with eSIM.

3.       For Apple devices, go to Settings > General > Information > Carrier Lock. There you can check if your device is unlocked.

How can I check if my device is eSIM compatible?

You can find a list of some eSIM compatible devices here. If your device is not in the list, dial *#06# in the Phone app. If your device displays an EID code, it means it supports eSIM technology. To be on the safe side, check compatibility with the manufacturer.

Where can I get an eSIM if I am already in Mexico?

Now you can purchase an eSIM plan for Tourist through our website at www.telcel.com in a very simple and easy way or if you already have an eSIM plan for Tourist you can purchase more eSIMs by logging into Mi eSIM Telcel portal.

On which number will the data of the eSIM plan I purchased be consumed?

The data will be consumed in any of the two numbers you have as active, it will depend on how you configure the data of the Telcel eSIM number. To use only the data of Telcel eSIM and for more details you can check the activation guide for iOS or activation guide for Android.

How do I remove the eSIM from my device?

To remove the eSIM depends on the device where you have installed it:

iOS devices:

1.       Go to Settings and press Cellular Network

2.       Select the eSIM you want to remove and scroll to the end

3.       Click Remove eSIM

Android devices:

1.       Go to Settings and press Connections

2.       Select eSIM Manager

3.       Choose the eSIM you want to remove and click Remove

What can I do if my device displays a message notifying there is not enough space to install the eSIM?

If your device notifies you that there is not enough space to install the eSIM, follow these steps:

1.       Check how many eSIMs you have installed on your device. Go to your device's settings in the “Mobile Plans” or “SIM Management” section.

2.       Remove an eSIM that you no longer use. Make sure that the eSIM you want to remove is no longer needed, as this action cannot be reversed.

3.       Try to install and activate your eSIM again. Once you have removed an eSIM, retry the installation process for the new eSIM.

I installed my eSIM but I do not have service, what can I do?

If you have already installed your eSIM but you do not have service, follow these steps:

1.       Check your eSIM installation. Go to your device's Settings in the “Mobile Plans” or “SIM Management” section. Make sure your eSIM number is active.

2.       Check your device settings. Verify that the Telcel eSIM number is set as the primary line or default number for mobile data, calls and SMS.

3.       Restart your device. Turn your device off and on to apply the network settings correctly.

What should I do if I cannot logging into Mi eSIM Telcel portal?

If you are unable to logging into Mi eSIM Telcel portal, follow these steps:

1.       Verify your internet connection. Make sure you are connected to a stable WiFi network before you try to logging into the portal.

Confirm that you are using the correct email address. Verify that you are using the email address you used to purchase your eSIM.